Shipping policy
Shipping Policy
Thank you for shopping with basicare.
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and public holidays) after your order has been placed and payment has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Shipping Rates
We currently offer a flat shipping rate of USD $5 per order.
Shipping costs are calculated and displayed during checkout before payment is completed.
Delivery Times
Delivery times vary depending on your destination and the shipping carrier selected.
Estimated delivery times are provided as a guide only and are not guaranteed.
Shipping Delays
While we aim to deliver orders as quickly as possible, delivery delays may occasionally occur due to circumstances beyond our control, including but not limited to:
Carrier delays
Customs clearance
Severe weather
Public holidays
Other unforeseen events
basicare is not responsible for delays caused by shipping carriers or customs authorities.
International Shipping
We ship to selected international destinations.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
basicare is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible at info@influxii.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us promptly at info@influxii.com so we can assist in resolving the issue.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: info@influxii.com