Refund policy

Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, please contact us at info@influxii.com.

Returns should be sent to the following address:

13777 Bee St STE 150
Dallas, TX 75234
United States

If your return is accepted, we will provide instructions on how and where to send your item. Items returned without first requesting a return will not be accepted.

If you have any questions regarding your return, please contact us at info@influxii.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions about whether your item is eligible for return.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@influxii.com